At AuraLights, we want you to be satisfied with your purchase. Please review our return and refund policies before making a purchase.
Return Eligibility
We accept returns on defective or incorrect items only. Products must be unused and in their original packaging. You must initiate a return request within 14 days of receiving the item. If the item is not received, defective, or significantly different from the description.
Return Process
To initiate a return, please contact our customer service team with your order number and reason for the return. Upon approval, we will provide instructions for returning the item.
Refunds
Refunds will be processed within 7-14 business days of receiving the returned item. Refunds are issued to the original payment method only. Shipping fees are non-refundable. If the item is not received or is incorrectly described, a full refund will be provided.
Non-Returnable Items
Certain items, such as personalized or final sale products, are non-returnable. Please check the product page for return eligibility before making a purchase. This policy applies to items that are ineligible for a refund or return due to specific conditions outlined by AuraLights.
Exchanges
We do not offer exchanges. If you would like a replacement, please follow the return process for the original item and place a new order.
