AuraLights partners with various suppliers to bring you a wide range of products. Please review our shipping terms carefully.
Shipping Times
Shipping times vary depending on the supplier, shipping method, and destination. Estimated delivery time is typically between [7-30 business days] for most orders. However, delays may occur due to factors beyond our control, such as customs processing, carrier issues, and other logistical concerns. Please note that delivery times may also be affected by high-demand seasons or unforeseen circumstances.
Multiple Shipments
Since items may ship directly from different suppliers, your order may arrive in multiple packages on different days. We will provide tracking information for each shipment when available. Tracking details may vary depending on the shipping method and carrier used.
Shipping Fees & Customs
Shipping fees are calculated at checkout based on the shipping method and destination. International orders may incur additional customs duties, taxes, or other charges upon arrival in your country. These costs are the responsibility of the customer and are not covered by us. Please check with your local customs office for more information.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and assist you in filing a claim if necessary. However, we cannot guarantee a replacement or refund for all lost or damaged items.
Order Modifications & Cancellations
Once your order has been placed, it cannot always be modified or canceled, especially if the order is already processed or shipped. If the order has not been shipped yet, we will attempt to assist with modifications or cancellations upon request.
